If you're unable to create the map via the Segway Navimow app, follow these steps to troubleshoot the issue:
1. Ensure the App and Firmware Are Updated
Make sure both the Segway Navimow app and your Navimow Terranox's firmware are up to date. Using outdated versions may cause map editing issues.
2. Reinstall the App and Restart the Navimow Terranox
Try uninstalling and reinstalling the Segway Navimow app. Additionally, restart the Navimow Terranox to refresh the connection and resolve potential glitches.
3. Contact Customer Support if the Issue Persists
If the problem continues, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users).
When reaching out, provide the following information:
---Serial Number (SN) of your Navimow Terranox: You can find this in the app under Settings > Mower > Basic Info.
---The app version number.
---Your phone's operating system version.
---Your phone model.
---The exact time and date the issue occurred.
---A video showing the problem.
This will help our team investigate the issue and assist you further.
1. Ensure the App and Firmware Are Updated
Make sure both the Segway Navimow app and your Navimow Terranox's firmware are up to date. Using outdated versions may cause map editing issues.
2. Reinstall the App and Restart the Navimow Terranox
Try uninstalling and reinstalling the Segway Navimow app. Additionally, restart the Navimow Terranox to refresh the connection and resolve potential glitches.
3. Contact Customer Support if the Issue Persists
If the problem continues, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users).
When reaching out, provide the following information:
---Serial Number (SN) of your Navimow Terranox: You can find this in the app under Settings > Mower > Basic Info.
---The app version number.
---Your phone's operating system version.
---Your phone model.
---The exact time and date the issue occurred.
---A video showing the problem.
This will help our team investigate the issue and assist you further.