If the firmware upgrade is failing, follow these steps to troubleshoot the issue:
1. Ensure a Stable Internet Connection
Make sure the Navimow Terranox is connected to a stable WiFi network with a strong signal or to a reliable 4G connection. A poor or unstable connection can disrupt the firmware update process.
2. Check Battery Level
Ensure the Navimow Terranox's battery is above 50%, or connect it to the charging station. Low battery levels can prevent the firmware upgrade from completing.
3. Verify No Scheduled Mowing in the Next Hour
Make sure that the Navimow Terranox does not have any scheduled mowing tasks within the next hour. Firmware upgrades may be interrupted by ongoing or upcoming mowing operations.
4. Restart the Navimow Terranox and App
If the above steps don't resolve the issue, try restarting both the Segway Navimow app and the Navimow Terranox to refresh the system.
If the problem continues, contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users).
Please provide the following information:
---Serial Number (SN) of your Navimow Terranox: You can find this in the app under Settings > Mower > Basic Info.
---The exact time and date when the upgrade failed.
---A video or screenshots showing the problem.
This information will help us assist you more effectively.
1. Ensure a Stable Internet Connection
Make sure the Navimow Terranox is connected to a stable WiFi network with a strong signal or to a reliable 4G connection. A poor or unstable connection can disrupt the firmware update process.
2. Check Battery Level
Ensure the Navimow Terranox's battery is above 50%, or connect it to the charging station. Low battery levels can prevent the firmware upgrade from completing.
3. Verify No Scheduled Mowing in the Next Hour
Make sure that the Navimow Terranox does not have any scheduled mowing tasks within the next hour. Firmware upgrades may be interrupted by ongoing or upcoming mowing operations.
4. Restart the Navimow Terranox and App
If the above steps don't resolve the issue, try restarting both the Segway Navimow app and the Navimow Terranox to refresh the system.
If the problem continues, contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users).
Please provide the following information:
---Serial Number (SN) of your Navimow Terranox: You can find this in the app under Settings > Mower > Basic Info.
---The exact time and date when the upgrade failed.
---A video or screenshots showing the problem.
This information will help us assist you more effectively.