If the Navimow Terranox's location is not displaying on the map in the Segway Navimow app, please follow these troubleshooting steps:
1. Ensure the Navimow Terranox is Powered On
Verify that the Navimow Terranox is turned on and functioning. If the Navimow Terranox is off, it won't transmit its location to the app.
2. Check Internet Connection
Ensure that your phone and the Navimow Terranox are both connected to a stable internet connection. Poor network connections may prevent the app from displaying the Navimow Terranox's location in real time.
3. Update the App and Firmware
Check that both the Segway Navimow app and the Navimow Terranox's firmware are updated to the latest versions. Outdated software may cause issues with location tracking.
4. Restart the Navimow Terranox and App
Try restarting both the Navimow Terranox and the app to refresh the connection and resolve any temporary glitches.
If the Issue Persists, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users).
When reaching out, kindly provide the following information:
---Serial Number (SN) of your Navimow Terranox: You can find this in the app under Settings > Mower > Basic Info.
---The time you noticed the issue.
---A screenshot or screen recording of the app's map where the location is missing.
---The current environment around the Navimow Terranox (e.g., presence of trees, walls, etc.).
---The app version and your phone's operating system version.
This information will help our team assist you more effectively.
1. Ensure the Navimow Terranox is Powered On
Verify that the Navimow Terranox is turned on and functioning. If the Navimow Terranox is off, it won't transmit its location to the app.
2. Check Internet Connection
Ensure that your phone and the Navimow Terranox are both connected to a stable internet connection. Poor network connections may prevent the app from displaying the Navimow Terranox's location in real time.
3. Update the App and Firmware
Check that both the Segway Navimow app and the Navimow Terranox's firmware are updated to the latest versions. Outdated software may cause issues with location tracking.
4. Restart the Navimow Terranox and App
Try restarting both the Navimow Terranox and the app to refresh the connection and resolve any temporary glitches.
If the Issue Persists, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users).
When reaching out, kindly provide the following information:
---Serial Number (SN) of your Navimow Terranox: You can find this in the app under Settings > Mower > Basic Info.
---The time you noticed the issue.
---A screenshot or screen recording of the app's map where the location is missing.
---The current environment around the Navimow Terranox (e.g., presence of trees, walls, etc.).
---The app version and your phone's operating system version.
This information will help our team assist you more effectively.