If your Navimow Terranox's position shown on the app not match its actual location, follow these steps to troubleshoot and recover it:
1. Check Internet Connection
Ensure that your phone and Navimow Terranox have a stable internet connection. A poor or unstable connection may prevent the map from loading properly.
2. Update the App and Firmware
Verify that both the Segway Navimow app and the Navimow Terranox's firmware are updated to the latest versions. Outdated software can cause issues with map loading.
3. Restart the App and Navimow Terranox
Try closing and reopening the app. Additionally, restart the Navimow Terranox to refresh the connection and resolve any temporary glitches.
4. Check Map Data
If you've recently edited the map or added new areas, make sure those changes were saved successfully. Unsaved changes can sometimes lead to the map not appearing correctly.
5. Reinstall the App
Uninstall and then reinstall the Segway Navimow app to fix any potential issues caused by corrupted data or app settings.
If the Issue Persists, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users). When reaching out, kindly provide the following information:
When reaching out, kindly provide the following information:
---The serial number of Navimow Terranox.
---Screenshots or screen recordings of the missing map in the app.
---The app version and your phone's operating system version.
---The time you noticed the map issue.
Providing this information will help our team diagnose and resolve the problem more effectively.
1. Check Internet Connection
Ensure that your phone and Navimow Terranox have a stable internet connection. A poor or unstable connection may prevent the map from loading properly.
2. Update the App and Firmware
Verify that both the Segway Navimow app and the Navimow Terranox's firmware are updated to the latest versions. Outdated software can cause issues with map loading.
3. Restart the App and Navimow Terranox
Try closing and reopening the app. Additionally, restart the Navimow Terranox to refresh the connection and resolve any temporary glitches.
4. Check Map Data
If you've recently edited the map or added new areas, make sure those changes were saved successfully. Unsaved changes can sometimes lead to the map not appearing correctly.
5. Reinstall the App
Uninstall and then reinstall the Segway Navimow app to fix any potential issues caused by corrupted data or app settings.
If the Issue Persists, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users). When reaching out, kindly provide the following information:
When reaching out, kindly provide the following information:
---The serial number of Navimow Terranox.
---Screenshots or screen recordings of the missing map in the app.
---The app version and your phone's operating system version.
---The time you noticed the map issue.
Providing this information will help our team diagnose and resolve the problem more effectively.