If you're experiencing issues with buttons not responding in the Segway Navimow app, please follow these steps:
1. Ensure App and Firmware are Updated
Check that both the Segway Navimow app and your Navimow Terranox's firmware are updated to the latest versions. Outdated software may cause functionality issues.
2. Reinstall the App
Try reinstalling the Segway Navimow app to ensure there are no corrupted files causing the issue.
3. Restart the Navimow Terranox
After reinstalling the app, restart your Navimow Terranox and attempt to use the app again to see if the buttons respond correctly.
If these steps do not resolve the issue, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information for further assistance:
1. Serial Number (SN) of your Navimow Terranox: You can find this in the app under Settings > Mower > Basic Info.
2. The version of the App.
3. The system version of your phone.(Eg.IOS17.4/Android13)
4. The accurate date and time when the issue occurred.
5. A video of the issue for us to escalate the problem.
1. Ensure App and Firmware are Updated
Check that both the Segway Navimow app and your Navimow Terranox's firmware are updated to the latest versions. Outdated software may cause functionality issues.
2. Reinstall the App
Try reinstalling the Segway Navimow app to ensure there are no corrupted files causing the issue.
3. Restart the Navimow Terranox
After reinstalling the app, restart your Navimow Terranox and attempt to use the app again to see if the buttons respond correctly.
If these steps do not resolve the issue, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information for further assistance:
1. Serial Number (SN) of your Navimow Terranox: You can find this in the app under Settings > Mower > Basic Info.
2. The version of the App.
3. The system version of your phone.(Eg.IOS17.4/Android13)
4. The accurate date and time when the issue occurred.
5. A video of the issue for us to escalate the problem.