(Navimow i2 AWD) What should I do if the app doesn't show the Navimow i2 AWD's location?

If the Navimow i2 AWD's location is not showing on the app map, follow these steps:

1. Ensure the Navimow i2 AWD is Powered On
Make sure the mower is turned on. If it is off or in sleep mode, it cannot transmit its location to the app.

2. Check Internet Connection
Verify that both your phone and the Navimow i2 AWD have a stable internet connection. Poor connectivity can prevent the location from updating in real time.

3. Update the App and Firmware
Make sure both the Navimow app and the mower’s firmware are updated to the latest versions. Outdated software can cause tracking issues.

4. Restart the Navimow i2 AWD and App
Restart both the mower and the app to refresh the connection and resolve temporary glitches.

If the issue persists, contact customer support at [e-mail](for EU users) and [e-mail] (for US users) and provide:
-Serial Number (SN) of your Navimow i2 AWD (found in the app under Settings Mower Basic Info)
-The time you noticed the issue
-A screenshot or screen recording showing the missing location
-The app version and your phone’s operating system version

Providing this information will help the support team assist you more effectively.