If your Navimow H1 is flashing yellow or receiving a weak satellite signal, follow these steps to troubleshoot the issue:
1. Identify the Usage Stage:
Determine if you are still in the deployment phase or if the mower has been in use for some time. If the mower has been used for a while, check if you have recently made changes to the placement of the charging station or antenna, or if there have been changes in the lawn layout.
2. Check Connections:
Ensure that the cables connecting the charging station and antenna are securely and properly connected.
3. Verify Placement:
Charging Station and Antenna Placement: Confirm that the charging station and antenna are not placed against a wall. If they are, move them to a more open location. Ensure that there are no obstacles within 2 meters of the charging station that could block the signal, such as trees or walls. The antenna should be installed at a higher location, ideally on the roof.
4. Assess the Lawn Environment:
If the charging station and antenna are in an open area, check the lawn environment for tall trees or high walls that may obstruct the signal.
If the environment is clear and the issue persists, please contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
---Description of the Issue: Describe the problem you are experiencing.
---Photos: Include photos of the charging station/base station and the surrounding area.
---Mower Serial Number (SN): This can be found in the App under Settings>Mower>My Device > Device Information >Basic Info
---Time of the Issue: Note when the problem occurred.
Ensure the mower is powered on and connected while providing this information.
1. Identify the Usage Stage:
Determine if you are still in the deployment phase or if the mower has been in use for some time. If the mower has been used for a while, check if you have recently made changes to the placement of the charging station or antenna, or if there have been changes in the lawn layout.
2. Check Connections:
Ensure that the cables connecting the charging station and antenna are securely and properly connected.
3. Verify Placement:
Charging Station and Antenna Placement: Confirm that the charging station and antenna are not placed against a wall. If they are, move them to a more open location. Ensure that there are no obstacles within 2 meters of the charging station that could block the signal, such as trees or walls. The antenna should be installed at a higher location, ideally on the roof.
4. Assess the Lawn Environment:
If the charging station and antenna are in an open area, check the lawn environment for tall trees or high walls that may obstruct the signal.
If the environment is clear and the issue persists, please contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
---Description of the Issue: Describe the problem you are experiencing.
---Photos: Include photos of the charging station/base station and the surrounding area.
---Mower Serial Number (SN): This can be found in the App under Settings>Mower>My Device > Device Information >Basic Info
---Time of the Issue: Note when the problem occurred.
Ensure the mower is powered on and connected while providing this information.
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