If your Navimow H1 continues to hit the same obstacle with the bumper, please follow these troubleshooting steps:
1. Check Bumper Contact:
Ensure that the obstacle is making contact with the bumper. The bumper should have a slight gap from the ground. If the obstacle fits perfectly into this gap, it might not trigger the bumper's obstacle avoidance mechanism.
2. Verify Obstacle Weight:
Confirm that the obstacle has some weight to provide adequate resistance against the bumper. Light objects may not exert enough force to activate the bumper’s obstacle detection.
If the issue persists after checking the above points, please contact our customer support team at navimowsupport-us@rlm.segway.com and provide the following information:
---Serial Number (SN)
---Video of the Issue
---Time When the Problem Occurred
By providing this information, we can assist you more effectively in resolving the issue.
1. Check Bumper Contact:
Ensure that the obstacle is making contact with the bumper. The bumper should have a slight gap from the ground. If the obstacle fits perfectly into this gap, it might not trigger the bumper's obstacle avoidance mechanism.
2. Verify Obstacle Weight:
Confirm that the obstacle has some weight to provide adequate resistance against the bumper. Light objects may not exert enough force to activate the bumper’s obstacle detection.
If the issue persists after checking the above points, please contact our customer support team at navimowsupport-us@rlm.segway.com and provide the following information:
---Serial Number (SN)
---Video of the Issue
---Time When the Problem Occurred
By providing this information, we can assist you more effectively in resolving the issue.