If the Navimow App shows a 'Unknown' status for your mower, it may be due to an improper exit from the Map Management section. To resolve this issue, follow these steps:
1. Reconnect via Bluetooth:
If you closed the app without properly exiting the Map Management section and then moved out of Bluetooth range, the app might show the mower status as 'Unknown'. To fix this:
---Reconnect to the mower using Bluetooth.
---Enter the Map Management section in the app.
---Exit the Map Management section properly. This should help update the mower's status to the correct one.
If the status remains 'Unknown' after performing the above steps, please contact our customer support team at navimowsupport-us@rlm.segway.com and provide the following information:
---Serial Number (SN)
---Screenshot of the Issue
---Screen recording showing that the issue still persists even after you exit the map management properly.
1. Reconnect via Bluetooth:
If you closed the app without properly exiting the Map Management section and then moved out of Bluetooth range, the app might show the mower status as 'Unknown'. To fix this:
---Reconnect to the mower using Bluetooth.
---Enter the Map Management section in the app.
---Exit the Map Management section properly. This should help update the mower's status to the correct one.
If the status remains 'Unknown' after performing the above steps, please contact our customer support team at navimowsupport-us@rlm.segway.com and provide the following information:
---Serial Number (SN)
---Screenshot of the Issue
---Screen recording showing that the issue still persists even after you exit the map management properly.
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