If your Navimow H1 is having trouble connecting to 4G, follow these troubleshooting steps:
1. Check 4G Service:
Ensure that your 4G service is active and not expired.
2. Restart the Mower and App:
Try restarting both the mower and the Navimow app. This can help resolve temporary connectivity issues.
3. Switch Between WiFi and 4G:
If your mower supports both WiFi and 4G, switch the connection to WiFi first, then switch back to 4G. Note that it may take 1-2 minutes for the connection to switch successfully.
4. Contact Customer Support: If the problem persists, contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
---Serial Number (SN) of the mower
---A screen recording showing the attempt to connect to 4G
---The exact time when the issue occurred
Customer support will assist you in diagnosing and resolving the connectivity issue.
1. Check 4G Service:
Ensure that your 4G service is active and not expired.
2. Restart the Mower and App:
Try restarting both the mower and the Navimow app. This can help resolve temporary connectivity issues.
3. Switch Between WiFi and 4G:
If your mower supports both WiFi and 4G, switch the connection to WiFi first, then switch back to 4G. Note that it may take 1-2 minutes for the connection to switch successfully.
4. Contact Customer Support: If the problem persists, contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
---Serial Number (SN) of the mower
---A screen recording showing the attempt to connect to 4G
---The exact time when the issue occurred
Customer support will assist you in diagnosing and resolving the connectivity issue.