If you notice that the blade halt sensor on your Segway Navimow isn't functioning properly, follow these steps to troubleshoot:
1. Understand BladeHalt Functionality:
The BladeHalt feature is designed to stop the blades when something comes into contact with the sensor. However, please note that during edge mowing, the BladeHalt sensor is deactivated. The sensor will only function when the mower is operating within the designated working area.
2. Check the Mowing Mode:
If the issue occurs while the mower is mowing along the boundary, it is normal for BladeHalt to be disabled. If the problem happens inside the working area, this may indicate a malfunction.
3. Contact Customer Support:
If the BladeHalt sensor is not working within the working area, please contact our customer support team at navimowsupport-us@rlm.segway.com.
To assist with troubleshooting, provide the following details:
---Mower Serial Number (SN)
---Video of the Issue: Record a short video showing the blade not stopping as expected.
---Time of the Issue: Note the exact time when the problem occurred.