If your Navimow H1 isn't following the scheduled mowing times, please follow these troubleshooting steps:
1. Check for Reasons in the App:
Review the reasons for the missed schedule in the app's notifications. Common reasons include:
---No Map Available: The mower hasn't been mapped yet or the map is incomplete.
---Rain Delay: The mowing was delayed due to rain.
---Low Battery: The battery was below 90%, preventing the scheduled mowing.
---Nighttime Mowing Settings: A nighttime mowing schedule was set, but the nighttime mowing switch was not enabled.
---One-time Mowing: The mower was engaged in one-time mowing, causing the scheduled mowing to be canceled.
2. Check Time Zone Settings:
Ensure that the time zone is correctly set. If not, adjust the time zone according to your country, setting it to standard time and enabling daylight saving time if applicable.
3. Verify Charging Station Status:
Check if the charging station or mower displayed a flashing yellow light, indicating a signal issue that might prevent the mower from starting. Make sure both the charging station and mower are installed in open areas for better signal reception.
If the issue persists and there are no flashing yellow lights, please contact our customer support team at navimowsupport-us@rlm.segway.com and provide the following information:
---Time When the Issue Occurred
---Screenshot of the Mowing Schedule Settings
---Screenshot of the Time Zone Settings
---Mower Serial Number (SN)
---Ensure the Mower is Connected and Charging at the Station