Please try the following troubleshooting steps:
1. Ensure the Navimow H1 is turned on when the issue occurs.
2. Verify the Navimow H1 is connected to a strong WiFi network.
3. In the Navimow App, go to Settings > MOWER > My Device>Network. Set the network mode to "Only 4G" if necessary.
4. Try connecting the Navimow H1 to a different WiFi network to check if the issue is resolved.
If these steps do not resolve the issue, please contact our customer service team at navimowsupport-us@rlm.segway.com and provide the following information for further assistance:
1. Serial Number (SN) of your Navimow H1: You can find this in the app under Settings > Mower > My Device > Device Information > Basic Info.
2. A screenshot of the home page of the App.
3. The accurate date and time when the issue occurred.
A video of the issue for us to escalate the problem.
1. Ensure the Navimow H1 is turned on when the issue occurs.
2. Verify the Navimow H1 is connected to a strong WiFi network.
3. In the Navimow App, go to Settings > MOWER > My Device>Network. Set the network mode to "Only 4G" if necessary.
4. Try connecting the Navimow H1 to a different WiFi network to check if the issue is resolved.
If these steps do not resolve the issue, please contact our customer service team at navimowsupport-us@rlm.segway.com and provide the following information for further assistance:
1. Serial Number (SN) of your Navimow H1: You can find this in the app under Settings > Mower > My Device > Device Information > Basic Info.
2. A screenshot of the home page of the App.
3. The accurate date and time when the issue occurred.
A video of the issue for us to escalate the problem.
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