If your Navimow H1 is not connecting via Bluetooth, follow these troubleshooting steps:
1. Check If It's the First Time Pairing:
Determine if this is the first time you are trying to connect the mower or if it has been in use for a while. If it’s the first time, ensure that you are using the correct Navimow app.
2. Enable Bluetooth:
Make sure that Bluetooth is turned on your phone.
3. Grant App Bluetooth Permissions:
Ensure that you have granted Bluetooth permissions to the Navimow app in your phone’s settings.
4. Check Proximity:
Ensure that your phone is within 3 meters of the mower for a successful Bluetooth connection.
5. Verify in Bluetooth List:
Check your phone's Bluetooth settings to see if the mower’s serial number (SN) appears in the list of available devices.
6. Restart Devices:
Try restarting both the mower and the app to resolve any temporary connection issues.
7. Contact Customer Support:
If the issue persists, contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
---Your login account in the App
---The serial number (SN) of the mower
---A video of the Bluetooth connection attempt
---The exact time when the problem occurred
---Ensure that the mower is connected to the charging station during troubleshooting
Customer support will help you diagnose and resolve the Bluetooth connection issue.
1. Check If It's the First Time Pairing:
Determine if this is the first time you are trying to connect the mower or if it has been in use for a while. If it’s the first time, ensure that you are using the correct Navimow app.
2. Enable Bluetooth:
Make sure that Bluetooth is turned on your phone.
3. Grant App Bluetooth Permissions:
Ensure that you have granted Bluetooth permissions to the Navimow app in your phone’s settings.
4. Check Proximity:
Ensure that your phone is within 3 meters of the mower for a successful Bluetooth connection.
5. Verify in Bluetooth List:
Check your phone's Bluetooth settings to see if the mower’s serial number (SN) appears in the list of available devices.
6. Restart Devices:
Try restarting both the mower and the app to resolve any temporary connection issues.
7. Contact Customer Support:
If the issue persists, contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
---Your login account in the App
---The serial number (SN) of the mower
---A video of the Bluetooth connection attempt
---The exact time when the problem occurred
---Ensure that the mower is connected to the charging station during troubleshooting
Customer support will help you diagnose and resolve the Bluetooth connection issue.