If you find that the control buttons on your Navimow Terranox (OK button, Left<, right="Right">, or Back) are not responding, please follow the steps below:
Press firmly
Try pressing the buttons again with slightly more force to confirm whether it is an individual button or multiple buttons that are not working.
Record a short video
If possible, take a brief video showing the issue. This will help us diagnose the problem more efficiently.Contact your seller or support team
1. If you purchased the mower from a local retailer, please contact the store directly for assistance.2. If you purchased through the official website or Amazon, please reach out to us via the Navimow App or by email at: support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users)
When contacting us, please include:
- The SN (Serial Number) of your mower
- The video demonstrating the button issue
Our support team will be happy to assist you as soon as possible.