If the Navimow Terranox blade fender is damaged, follow these steps:
Contact Support via the Navimow App
Reach out to the Segway Navimow Support Team through the app.
Provide a Photo
Send a clear picture of the damaged blade fender to help assess the issue.
Alternatively, you can email support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) with the photo and details for assistance and provide:
- Serial Number (SN) of your Navimow Terranox (found in the app under Settings Mower Basic Info)
- Exact date and time the issue occurred
- A clear photo of the screen while the mower is connected to the charging station
This information will help the support team diagnose and resolve the issue.