If you closed the App directly without properly exiting the map management and then moved the Navimow Terranox out of the Bluetooth range, the Navimow Terranox's status in the app may show as unknown. To resolve this issue:
1. Reconnect Bluetooth
Ensure your device is within Bluetooth range and reconnect to the Navimow Terranox.
2. Access Map Management
Open the map management section in the app.
3. Edit and Save the Map
Make any changes to the map and save them. This should restore the mower’s status to normal.
If the issue persists, contact support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) for further assistance and provide:
- Serial Number (SN) of your Navimow Terranox (found in the app under Settings Mower Basic Info)
- A screenshot of the app’s home page
- Exact date and time when the issue occurred
- A video showing the problem
This information will help the support team investigate and resolve the issue efficiently.