If the Navimow app shows “Mower Disconnected,” try the following steps:
Check Power
Ensure the Navimow Terranox is turned on when the issue occurs.
Verify Network Connection
Make sure the mower is connected to a strong WiFi network.
Switch to 4G
In the Navimow app, go to Settings>MOWER>Network and switch to a 4G connection to see if it resolves the issue.
Try a Different WiFi Network
Connect the Navimow Terranox to another WiFi network to determine if the original network is causing the problem.
If the issue persists, contact support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide:
- Serial Number (SN) of your Navimow Terranox (found in the app under Settings Mower Basic Info)
- A screenshot of the app’s home page
- Exact date and time when the issue occurred
- A video showing the problem
This information will help the support team investigate and resolve the issue efficiently.