If your Navimow Terranox cannot connect to a Wi-Fi network, follow these steps to troubleshoot the issue:
1. Verify Wi-Fi Network Details:
Make sure that your WiFi network name does not contain special characters and that the WiFi password is no longer than 64 characters.
2. Check Mobile Device Connectivity:
Ensure that your phone can connect to the WiFi network from the Navimow Terranox's location. If your phone also cannot connect, the issue might be with the WiFi network itself or the Navimow Terranox may be too far from the router.
3. Check for Signal Obstructions:
Make sure there are no obstacles blocking the WiFi signal near the Navimow Terranox. If there are, try moving the Navimow Terranox closer to the router.
4. Restart the Mower:
Try restarting the Navimow Terranox to resolve any temporary connectivity issues.
5. Use Another Phone: Attempt to connect the Navimow Terranox to the WiFi network using a different phone.
6. Contact Customer Support:
If none of the above steps resolve the issue, contact customer support at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information:
---Keep the Navimow Terranox powered on
---Time of WiFi search/connection attempts
---Screenshot of the phone's WiFi settings page
---Video of the WiFi connection process in the App
---Photos of the Navimow Terranox’s environment and its distance from the router
---Serial Number (SN) of the mower
---Phone model
Customer support will assist you in diagnosing and resolving the connection issue.
1. Verify Wi-Fi Network Details:
Make sure that your WiFi network name does not contain special characters and that the WiFi password is no longer than 64 characters.
2. Check Mobile Device Connectivity:
Ensure that your phone can connect to the WiFi network from the Navimow Terranox's location. If your phone also cannot connect, the issue might be with the WiFi network itself or the Navimow Terranox may be too far from the router.
3. Check for Signal Obstructions:
Make sure there are no obstacles blocking the WiFi signal near the Navimow Terranox. If there are, try moving the Navimow Terranox closer to the router.
4. Restart the Mower:
Try restarting the Navimow Terranox to resolve any temporary connectivity issues.
5. Use Another Phone: Attempt to connect the Navimow Terranox to the WiFi network using a different phone.
6. Contact Customer Support:
If none of the above steps resolve the issue, contact customer support at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information:
---Keep the Navimow Terranox powered on
---Time of WiFi search/connection attempts
---Screenshot of the phone's WiFi settings page
---Video of the WiFi connection process in the App
---Photos of the Navimow Terranox’s environment and its distance from the router
---Serial Number (SN) of the mower
---Phone model
Customer support will assist you in diagnosing and resolving the connection issue.