If the Navimow app shows “Mower Disconnected,” try the following steps:
Check Power
Ensure the Navimow X4 is turned on when the issue occurs.
Verify Network Connection
Make sure the mower is connected to a strong WiFi network.
Switch to 4G
In the Navimow app, go to Settings > MOWER > Network and switch to a 4G connection to see if it resolves the issue.
Try a Different WiFi Network
Connect the Navimow X4 to another WiFi network to determine if the original network is causing the problem.
If the issue persists, contact support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide:
Serial Number (SN) of your Navimow X4 (found in the app under Settings > Mower > Basic Info)
A screenshot of the app’s home page
Exact date and time when the issue occurred
A video showing the problem
This information will help the support team investigate and resolve the issue efficiently.
Check Power
Ensure the Navimow X4 is turned on when the issue occurs.
Verify Network Connection
Make sure the mower is connected to a strong WiFi network.
Switch to 4G
In the Navimow app, go to Settings > MOWER > Network and switch to a 4G connection to see if it resolves the issue.
Try a Different WiFi Network
Connect the Navimow X4 to another WiFi network to determine if the original network is causing the problem.
If the issue persists, contact support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide:
Serial Number (SN) of your Navimow X4 (found in the app under Settings > Mower > Basic Info)
A screenshot of the app’s home page
Exact date and time when the issue occurred
A video showing the problem
This information will help the support team investigate and resolve the issue efficiently.
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