If your mower cannot connect to the 4G network, please follow the steps below:
Confirm that the 4G service has not expired.
If the service is still valid, set the network mode to “4G only” in the app or mower settings.
If the mower still cannot connect, please contact us via email support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following:
The mower’s SN (Serial Number)
A screen recording showing the 4G connection issue
Confirm that the 4G service has not expired.
If the service is still valid, set the network mode to “4G only” in the app or mower settings.
If the mower still cannot connect, please contact us via email support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following:
The mower’s SN (Serial Number)
A screen recording showing the 4G connection issue
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