Please check the following information:
1. Check the firmware: Make sure that the firmware of your Navimow App is up to date.
2. Check the boundary slope: Verify whether there is a slope near the boundary that exceeds 10%.
If the problem persists, please contact us at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information:
1. Serial Number (SN) of your Navimow i2 LiDAR:
You can find this in the app under Home > Settings > Device information > Basic Info.
2. Photos or videos showing the mower going beyond the boundary.
3. The time at which the problem occurred.
4. Map screenshot from the Navimow App highlighting the area where the mower went beyond the boundary.
1. Check the firmware: Make sure that the firmware of your Navimow App is up to date.
2. Check the boundary slope: Verify whether there is a slope near the boundary that exceeds 10%.
If the problem persists, please contact us at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information:
1. Serial Number (SN) of your Navimow i2 LiDAR:
You can find this in the app under Home > Settings > Device information > Basic Info.
2. Photos or videos showing the mower going beyond the boundary.
3. The time at which the problem occurred.
4. Map screenshot from the Navimow App highlighting the area where the mower went beyond the boundary.
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