Please first identify which of the following situations applies:
The Navimow X3 stops due to a low battery: If the Navimow X3 stops due to a low battery, please contact us directly.
The Navimow X3 stops without a fault code: If the Navimow X3 stops and no fault code is displayed, please contact us directly.
The Navimow X3 stops with an error code: If the Navimow X3 stops and displays an error code, please follow the troubleshooting steps for that specific error code.
To contact us, please send an email to navimowsupport-us@rlm.segway.com with the following information
1. Serial Number (SN) of your Navimow X3: You can find this in the app under Settings > Mower > My Device> Device Information> Basic Info.
2. Relevant photos or videos illustrating the problem
3. The time at which the fault occurred
The Navimow X3 stops due to a low battery: If the Navimow X3 stops due to a low battery, please contact us directly.
The Navimow X3 stops without a fault code: If the Navimow X3 stops and no fault code is displayed, please contact us directly.
The Navimow X3 stops with an error code: If the Navimow X3 stops and displays an error code, please follow the troubleshooting steps for that specific error code.
To contact us, please send an email to navimowsupport-us@rlm.segway.com with the following information
1. Serial Number (SN) of your Navimow X3: You can find this in the app under Settings > Mower > My Device> Device Information> Basic Info.
2. Relevant photos or videos illustrating the problem
3. The time at which the fault occurred
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