(Navimow i2 AWD) What should I do if the app displays "Mower Disconnected"?

If the Navimow app shows “Mower Disconnected,” try the following steps:
1. Check Power
Ensure the Navimow i2 AWD is turned on when the issue occurs.
Verify Network Connection
Make sure the mower is connected to a strong WiFi network.

2. Switch to 4G
In the Navimow app, go to Settings MOWER Network and switch to a 4G connection to see if it resolves the issue.

3. Try a Different WiFi Network
Connect the Navimow i2 AWD to another WiFi network to determine if the original network is causing the problem.

If the issue persists, contact [e-mail](for EU users) and [e-mail] (for US users) and provide:
-Serial Number (SN) of your Navimow i2 AWD (found in the app under Settings Mower Basic Info)
-A screenshot of the app’s home page
-Exact date and time when the issue occurred
-A video showing the problem

This information will help the support team investigate and resolve the issue efficiently.