If your Navimow i is having trouble returning to the charging station, follow these troubleshooting steps:
1. Check Charging Station Location:
Ensure that the charging station is placed in an open area without any obstructions. Verify that the station has not been moved; if it has, update its location in the App using the 'Relocate Charging Station' feature.
2. Verify GPS Signal:
Make sure the GPS signal is strong and stable. Poor GPS signal can affect the mower's ability to locate and return to the charging station.
3. Inspect for Obstacles:
Check for any obstacles or objects around the charging station and in the return path to the station. Clear any debris or obstacles that could block the mower’s movement.
4. Check Charging Station Alignment:
Ensure that the charging station is properly aligned and positioned. It should be level, and the mower should have a clear line of sight to the charging contacts.
5. Inspect the Charging Contacts:
Make sure the charging contacts on both the mower and the station are clean and free from debris. Dirty contacts can affect charging and navigation.
6. Verify Battery Status:
Check if the mower’s battery level is low. If the battery is critically low, the mower may struggle to return to the charging station. Also, verify if the mower is shutting down automatically during the return process.
7. Restart the Mower:
Try restarting the mower and the charging station to resolve any temporary issues with navigation.
8. Update Firmware:
Ensure that the mower’s firmware is up-to-date.
If the problem persists after trying these steps, please contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
--Serial Number (SN) of the mower
--The exact time when the issue occurred
--Whether the charging station’s location has been moved
1. Check Charging Station Location:
Ensure that the charging station is placed in an open area without any obstructions. Verify that the station has not been moved; if it has, update its location in the App using the 'Relocate Charging Station' feature.
2. Verify GPS Signal:
Make sure the GPS signal is strong and stable. Poor GPS signal can affect the mower's ability to locate and return to the charging station.
3. Inspect for Obstacles:
Check for any obstacles or objects around the charging station and in the return path to the station. Clear any debris or obstacles that could block the mower’s movement.
4. Check Charging Station Alignment:
Ensure that the charging station is properly aligned and positioned. It should be level, and the mower should have a clear line of sight to the charging contacts.
5. Inspect the Charging Contacts:
Make sure the charging contacts on both the mower and the station are clean and free from debris. Dirty contacts can affect charging and navigation.
6. Verify Battery Status:
Check if the mower’s battery level is low. If the battery is critically low, the mower may struggle to return to the charging station. Also, verify if the mower is shutting down automatically during the return process.
7. Restart the Mower:
Try restarting the mower and the charging station to resolve any temporary issues with navigation.
8. Update Firmware:
Ensure that the mower’s firmware is up-to-date.
If the problem persists after trying these steps, please contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
--Serial Number (SN) of the mower
--The exact time when the issue occurred
--Whether the charging station’s location has been moved
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