(Navimow i1) What should I do if my Navimow i1 cannot connect to a Wi-Fi network?

If your Navimow i cannot connect to a Wi-Fi network, follow these steps to troubleshoot the issue:

1. Check Wi-Fi Frequency Band:
Ensure that your Wi-Fi network is operating on the 2.4 GHz band network. The mower cannot connect to a 5 GHz Wi-Fi network.

2. Verify Wi-Fi Network Details:
Make sure that your Wi-Fi network name does not contain special characters and that the Wi-Fi password is no longer than 64 characters.

3. Check Mobile Device Connectivity:
Ensure that your phone can connect to the Wi-Fi network from the mower's location. If your phone also cannot connect, the issue might be with the Wi-Fi network itself or the mower may be too far from the router.

4. Check for Signal Obstructions:
Make sure there are no obstacles blocking the Wi-Fi signal near the mower. If there are, try moving the mower closer to the router.

5. Restart the Mower:
Try restarting the mower to resolve any temporary connectivity issues.

6. Use Another Phone: Attempt to connect the mower to the Wi-Fi network using a different phone.

7. Contact Customer Support:
If none of the above steps resolve the issue, contact customer support at [e-mail] and provide the following information:

---Keep the mower powered on
---Time of Wi-Fi search/connection attempts
---Screenshot of the phone's Wi-Fi settings page
---Video of the Wi-Fi connection process in the App
---Photos of the mower’s environment and its distance from the router
---Serial Number (SN) of the mower
---Phone model

Customer support will assist you in diagnosing and resolving the connection issue.