Please first identify which of the following situations applies:
The mower stops due to a low battery: If the mower stops due to a low battery, please contact us directly.
The mower stops without a fault code: If the mower stops and no fault code is displayed, please contact us directly.
The mower stops with an error code: If the mower stops and displays an error code, please follow the troubleshooting steps for that specific error code.
To contact us, please send an email to navimowsupport-us@rlm.segway.com with the following information
1. The serial number (SN) of your product
2. Relevant photos or videos illustrating the problem
3. The time at which the fault occurred
The mower stops due to a low battery: If the mower stops due to a low battery, please contact us directly.
The mower stops without a fault code: If the mower stops and no fault code is displayed, please contact us directly.
The mower stops with an error code: If the mower stops and displays an error code, please follow the troubleshooting steps for that specific error code.
To contact us, please send an email to navimowsupport-us@rlm.segway.com with the following information
1. The serial number (SN) of your product
2. Relevant photos or videos illustrating the problem
3. The time at which the fault occurred
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