(Navimow Terranox) What should I do if the mowing path is abnormal?

Here’s what to do if your Navimow Terranox’s mowing path appears abnormal:

1. Check for Obstacles

· Inspect your lawn for any non-grass objects or bare patches.

· These areas may trigger the VisionFence (VF), causing the mower to avoid certain spots repeatedly.

· Solution: Create a VisionFence-Off zone in the app for non-grass areas so the mower ignores them.

2. Check the Camera

· Make sure the camera lens is clean and free of debris.

· Dirt or smudges on the lens can cause false obstacle detection and abnormal mowing paths.

If the problem persists:
please contact Segway Navimow Support at [e-mail] (for EU users) and [e-mail] (for US users). In your email, please include the following information:

· Serial Number (SN) of your mower

· App version and phone OS version

· A video showing the abnormal mowing path

· The date and time the issue occurred