If your Navimow Terranox stops while returning to the charging station, follow these steps:
1. Check the Firmware Version
Ensure that your Navimow Terranox is running the latest firmware. Outdated firmware can cause navigation issues.
2. Check for Obstructions
Inspect the path to the charging station for obstacles, uneven surfaces, or foreign objects that could block the mower.
3. If No Obstructions Are Found
Contact support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following details:
Serial Number (SN) of your Navimow Terranox (found in the app under Settings > Mower > Basic Info)
Relevant photos or videos showing the problem
Exact date and time when the issue occurred
1. Check the Firmware Version
Ensure that your Navimow Terranox is running the latest firmware. Outdated firmware can cause navigation issues.
2. Check for Obstructions
Inspect the path to the charging station for obstacles, uneven surfaces, or foreign objects that could block the mower.
3. If No Obstructions Are Found
Contact support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following details:
Serial Number (SN) of your Navimow Terranox (found in the app under Settings > Mower > Basic Info)
Relevant photos or videos showing the problem
Exact date and time when the issue occurred