Here’s what to do if your Navimow Terranox’s mowing direction seems abnormal:
1. Check Mowing Tasks
The Navimow Terranox only changes to clockwise mowing after completing the first mowing task for the current area. If you haven’t finished a full task yet, the direction may appear “abnormal” but it’s expected behavior.
2. Check Map Modifications
If you edited and saved the map during an ongoing mowing task, the mower may reset its progress. This can cause it to repeat the same direction as before.
3. Check Mowing Direction Settings
Make sure you haven’t set the mower to only one direction. Adjust the app settings to allow both clockwise and counterclockwise mowing if needed.
If the issue persists:
please contact Segway Navimow Support at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information:
- The Serial Number (SN) of your mower, your app version, and your phone OS/Android version.
- The date and time the issue occurred
- A brief video or screenshot showing the problem.
- A short description of your map setup and the issue.