Please try the following troubleshooting steps:
1. Ensure the Navimow H2 is turned on when the issue occurs.
2. Verify the Navimow H2 is connected to a strong WiFi network.
3. In the Navimow App, go to Home > Settings > Network. Switch the network to 4G connection and see if it resolves the issue.
4. Try connecting the Navimow H2 to a different WiFi network to check if the issue is resolved.
If these steps do not resolve the issue, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information for further assistance:
1. Serial Number (SN) of your Navimow H2: You can find this in the app under Home > Settings > Device information > Basic Info.
2. A screenshot of the home page of the App.
3. The accurate date and time when the issue occurred.
4. A video of the issue for us to escalate the problem.
1. Ensure the Navimow H2 is turned on when the issue occurs.
2. Verify the Navimow H2 is connected to a strong WiFi network.
3. In the Navimow App, go to Home > Settings > Network. Switch the network to 4G connection and see if it resolves the issue.
4. Try connecting the Navimow H2 to a different WiFi network to check if the issue is resolved.
If these steps do not resolve the issue, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users) and provide the following information for further assistance:
1. Serial Number (SN) of your Navimow H2: You can find this in the app under Home > Settings > Device information > Basic Info.
2. A screenshot of the home page of the App.
3. The accurate date and time when the issue occurred.
4. A video of the issue for us to escalate the problem.
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