If you’re not receiving notifications from the Segway Navimow app, try the following steps to troubleshoot and resolve the issue:
1. Check Notification Settings
Ensure that notifications are enabled for the Segway Navimow app. You can verify this in your phone’s settings:
On iOS: Go to Settings > Notifications > Select the Segway Navimow app and ensure that Allow Notifications is turned on.
On Android: Go to Settings > Apps & Notifications > Find the Segway Navimow app and ensure notifications are enabled.
2. Check System and Device Notifications
Make sure both system notifications and device notifications are enabled. You can check this by tapping the icon in the top-right corner of the app’s notification settings page to ensure all notifications are turned on.
3. Verify Internet Connection
Make sure your phone has a stable internet connection (WiFi or mobile data). Notifications may not work properly if your phone is offline or has a weak connection.
4. Ensure App and Firmware Are Up to Date
Check that both the Segway Navimow app and your mower’s firmware are updated to the latest versions.
5. Reinstall the App
If notifications still aren’t working, try uninstalling and reinstalling the app to fix any potential issues caused by corrupted data.
6. Disable Battery Optimization (Android)
On Android devices, battery optimization settings may prevent apps from sending notifications. Go to Settings > Battery > Battery Optimization > Select the Segway Navimow app and choose Don’t Optimize.
7. Restart Your Phone
Try restarting your phone to refresh the system and fix any temporary glitches that may be blocking notifications.
If these steps do not resolve the issue, please contact our customer service team at navimowsupport-us@rlm.segway.com. When contacting customer service, kindly provide the following information:
Screenshots of your phone's notification settings for the Segway Navimow app.
Screenshots of the notification settings within the Segway Navimow app.
A brief description of the issue you are facing and the troubleshooting steps you've already tried.
This information will help our team assist you more effectively.
1. Check Notification Settings
Ensure that notifications are enabled for the Segway Navimow app. You can verify this in your phone’s settings:
On iOS: Go to Settings > Notifications > Select the Segway Navimow app and ensure that Allow Notifications is turned on.
On Android: Go to Settings > Apps & Notifications > Find the Segway Navimow app and ensure notifications are enabled.
2. Check System and Device Notifications
Make sure both system notifications and device notifications are enabled. You can check this by tapping the icon in the top-right corner of the app’s notification settings page to ensure all notifications are turned on.
3. Verify Internet Connection
Make sure your phone has a stable internet connection (WiFi or mobile data). Notifications may not work properly if your phone is offline or has a weak connection.
4. Ensure App and Firmware Are Up to Date
Check that both the Segway Navimow app and your mower’s firmware are updated to the latest versions.
5. Reinstall the App
If notifications still aren’t working, try uninstalling and reinstalling the app to fix any potential issues caused by corrupted data.
6. Disable Battery Optimization (Android)
On Android devices, battery optimization settings may prevent apps from sending notifications. Go to Settings > Battery > Battery Optimization > Select the Segway Navimow app and choose Don’t Optimize.
7. Restart Your Phone
Try restarting your phone to refresh the system and fix any temporary glitches that may be blocking notifications.
If these steps do not resolve the issue, please contact our customer service team at navimowsupport-us@rlm.segway.com. When contacting customer service, kindly provide the following information:
Screenshots of your phone's notification settings for the Segway Navimow app.
Screenshots of the notification settings within the Segway Navimow app.
A brief description of the issue you are facing and the troubleshooting steps you've already tried.
This information will help our team assist you more effectively.