If you’re experiencing issues with the mowing tracks not updating in the Navimow app, please follow these steps:
1. Ensure the App and Firmware are Updated
Check that both the Segway Navimow app and your mower’s firmware are updated to the latest versions. Outdated software may cause functionality issues.
2. Reinstall the App
Try uninstalling and reinstalling the Segway Navimow app to ensure there are no corrupted files causing the issue.
3. Restart the Navimow H1
After reinstalling the app, restart your mower and attempt to use the app again to see if the buttons respond correctly.
If these steps do not resolve the issue, please contact our customer service team at navimowsupport-us@rlm.segway.com and provide the following information for further assistance:
1. The serial number of the mower.
2. The version of the App.
3. The system version of your phone. (Eg.IOS17.4/Android13)
4. The accurate date and time when the issue occurred.
5. A video of the issue for us to escalate the problem.