If you're having trouble connecting the VisionFence Sensor to WiFi, please follow the steps below:
1. Check WiFi Frequency Band
Ensure that your WiFi operates on either the 2.4GHz band or a dual-band (2.4GHz/5GHz) configuration. The mower cannot connect to a 5GHz-only WiFi network.
2. Check WiFi Name and Password
Confirm that the WiFi network name does not contain any special characters and that the WiFi password is 32 characters or fewer.
3. Test the WiFi Signal at the Mower Location
Make sure your phone can connect to the WiFi network in the same location as the mower. If your phone cannot connect, it might indicate an issue with the WiFi network itself or that the mower is too far from the router to maintain a connection.
4. Check for Obstacles
Ensure there are no obstacles near the mower that could be blocking the WiFi signal. If there are, try moving the mower closer to the router and test the connection again.
5. Restart the Mower
Try to restart the mower and attempt the connection again.
6. Use a Different Phone
Try connecting the mower to WiFi using a different phone, then repeat the connection process.
7. If the Issue Persists
If the above steps don’t resolve the issue, please provide the following information and email customer service at navimowsupport-us@rlm.segway.com for further assistance:
- Ensure the mower is powered on.
- The time you tried to search for or connect to WiFi.
- A screenshot of your phone’s WiFi settings page.
- A video showing the WiFi connection process in the app.
- Photos of the environment around the mower.
- The distance between the mower and the router.
- The mower's serial number (SN).
- Your phone model.
By providing this information, our customer service team will be able to assist you more effectively.