If your Navimow H1 mower equipped with VisionFence is still hitting obstacles, follow these steps:
1. Check Firmware Version:
Ensure that the mower’s firmware is up-to-date. Updating the firmware can resolve issues related to obstacle detection.
2. Obstacle Recognition Limits:
Be aware that VisionFence may not recognize certain obstacles, such as:
---Objects smaller than 10 cm in length and width
---Thin, tilted, dangling, or objects easily confused with the lawn (e.g., wire fences, chairs, moss, ornamental grass, bushes, dirt, roots, leaves, etc.)
Set up off-limit islands for these types of obstacles to prevent the mower from encountering them.
Contact Customer Support: If the problem persists after checking the above points, please contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
---Serial Number (SN) of the mower
---The exact time when the issue occurred
---Pictures of the obstacles that the mower encountered
Customer support will assist you in diagnosing and resolving the issue.
1. Check Firmware Version:
Ensure that the mower’s firmware is up-to-date. Updating the firmware can resolve issues related to obstacle detection.
2. Obstacle Recognition Limits:
Be aware that VisionFence may not recognize certain obstacles, such as:
---Objects smaller than 10 cm in length and width
---Thin, tilted, dangling, or objects easily confused with the lawn (e.g., wire fences, chairs, moss, ornamental grass, bushes, dirt, roots, leaves, etc.)
Set up off-limit islands for these types of obstacles to prevent the mower from encountering them.
Contact Customer Support: If the problem persists after checking the above points, please contact customer support at navimowsupport-us@rlm.segway.com and provide the following information:
---Serial Number (SN) of the mower
---The exact time when the issue occurred
---Pictures of the obstacles that the mower encountered
Customer support will assist you in diagnosing and resolving the issue.