If the Navimow H1’s location is not displaying on the map in the Segway Navimow app, please follow these troubleshooting steps:
1. Check GPS Signal Strength
The Navimow H1 relies on GPS to display its location on the map. Make sure the Navimow H1 is in an open area where it can receive a strong GPS signal. Avoid placing it near buildings, dense trees, or other obstacles that may block the signal.
2. Ensure the Navimow H1 is Powered On
Verify that the Navimow H1 is turned on and functioning. If the Navimow H1 is off or in sleep mode, it won’t transmit its location to the app.
3. Check Internet Connection
Ensure that your phone and the Navimow H1 are both connected to a stable internet connection. Poor network connections may prevent the app from displaying the Navimow H1’s location in real time.
4. Update the App and Firmware
Check that both the Segway Navimow app and the Navimow H1’s firmware are updated to the latest versions. Outdated software may cause issues with location tracking.
5. Restart the Navimow H1 and App
Try restarting both the Navimow H1 and the app to refresh the connection and resolve any temporary glitches.
If the Issue Persists, please contact our customer service team at navimowsupport-us@rlm.segway.com. When reaching out, kindly provide the following information:
---The mower's serial number (SN).
---The time you noticed the issue.
---A screenshot or screen recording of the app's map where the location is missing.
---The current environment around the mower (e.g., presence of trees, walls, etc.).
---The app version and your phone’s operating system version.
This information will help our team assist you more effectively.
1. Check GPS Signal Strength
The Navimow H1 relies on GPS to display its location on the map. Make sure the Navimow H1 is in an open area where it can receive a strong GPS signal. Avoid placing it near buildings, dense trees, or other obstacles that may block the signal.
2. Ensure the Navimow H1 is Powered On
Verify that the Navimow H1 is turned on and functioning. If the Navimow H1 is off or in sleep mode, it won’t transmit its location to the app.
3. Check Internet Connection
Ensure that your phone and the Navimow H1 are both connected to a stable internet connection. Poor network connections may prevent the app from displaying the Navimow H1’s location in real time.
4. Update the App and Firmware
Check that both the Segway Navimow app and the Navimow H1’s firmware are updated to the latest versions. Outdated software may cause issues with location tracking.
5. Restart the Navimow H1 and App
Try restarting both the Navimow H1 and the app to refresh the connection and resolve any temporary glitches.
If the Issue Persists, please contact our customer service team at navimowsupport-us@rlm.segway.com. When reaching out, kindly provide the following information:
---The mower's serial number (SN).
---The time you noticed the issue.
---A screenshot or screen recording of the app's map where the location is missing.
---The current environment around the mower (e.g., presence of trees, walls, etc.).
---The app version and your phone’s operating system version.
This information will help our team assist you more effectively.