(Navimow i1) What should I do if the app doesn't show the Navimow i1's location?

If the Navimow i’s location is not displaying on the map in the Segway Navimow app, please follow these troubleshooting steps:

1. Check GPS Signal Strength
The mower relies on GPS to display its location on the map. Make sure the mower is in an open area where it can receive a strong GPS signal. Avoid placing it near buildings, dense trees, or other obstacles that may block the signal. And ensure the mower does not flash a yellow light.

2. Ensure the Mower is Powered On
Verify that the mower is turned on and functioning. The mower won’t transmit its location to the app if it is off.

3. Check Internet Connection
Ensure that your phone and the mower are both connected to a stable internet connection. Poor network connections may prevent the app from displaying the mower’s location in real-time.

4. Update the App and Firmware
Check that both the Segway Navimow app and the mower’s firmware are updated to the latest versions. Outdated software may cause issues with location tracking.

5. Restart the Mower and App
Try restarting both the mower and the app to refresh the connection and resolve any temporary glitches.

If the Issue Persists, please contact our customer service team at [e-mail]. When reaching out, kindly provide the following information:

---The mower's serial number (SN).
---The time you noticed the issue.
---A screenshot or screen recording of the app's map where the location is missing.
---The current environment around the mower (e.g., the presence of trees, walls, etc.).
---The app version and your phone’s operating system version.

This information will help our team assist you more effectively.