If the firmware upgrade is failing, follow these steps to troubleshoot the issue:
1. Ensure a Stable Internet Connection
Make sure the mower is connected to a stable Wi-Fi network with a strong signal or to a reliable 4G connection. A poor or unstable connection can disrupt the firmware update process.
2. Check Battery Level
Ensure the mower's battery is above 50%, or connect it to the charging station. Low battery levels can prevent the firmware upgrade from completing.
3. Verify No Scheduled Mowing in the Next Hour
Make sure that the mower does not have any scheduled mowing tasks within the next hour. Firmware upgrades may be interrupted by ongoing or upcoming mowing operations.
4. Restart the Mower and App
If the above steps don’t resolve the issue, try restarting both the Segway Navimow app and the mower to refresh the system.
If the problem continues, contact our customer service team at navimowsupport-us@rlm.segway.com. Please provide the following information:
---The mower's serial number (SN).
---The exact time and date when the upgrade failed.
---A video or screenshots showing the problem.
This information will help us assist you more effectively.
1. Ensure a Stable Internet Connection
Make sure the mower is connected to a stable Wi-Fi network with a strong signal or to a reliable 4G connection. A poor or unstable connection can disrupt the firmware update process.
2. Check Battery Level
Ensure the mower's battery is above 50%, or connect it to the charging station. Low battery levels can prevent the firmware upgrade from completing.
3. Verify No Scheduled Mowing in the Next Hour
Make sure that the mower does not have any scheduled mowing tasks within the next hour. Firmware upgrades may be interrupted by ongoing or upcoming mowing operations.
4. Restart the Mower and App
If the above steps don’t resolve the issue, try restarting both the Segway Navimow app and the mower to refresh the system.
If the problem continues, contact our customer service team at navimowsupport-us@rlm.segway.com. Please provide the following information:
---The mower's serial number (SN).
---The exact time and date when the upgrade failed.
---A video or screenshots showing the problem.
This information will help us assist you more effectively.
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