If you are experiencing a shorter battery runtime than expected, please contact us at navimowsupport-us@rlm.segway.com for further assistance. To help us investigate the issue, kindly provide the following information:
1. Provide the serial number of your mower, which you can find in the App under Settings > Mower > My Device> Device Information>Basic Info.
2. If possible, provide the precise start and end times of the entire mowing period.
Please Note:
1. Battery runtime can vary based on the condition of your lawn, including slopes, bumps, or multiple boundary connections.
2. Frequent direction changes in a complex map can impact mowing efficiency.
3. The efficiency of mowing is tested with a grass height of 0.5 cm. Taller grass requires more power.
4. As the battery ages, its maximum capacity decreases, leading to reduced performance.
Providing these details will help us address your concerns more effectively.
1. Provide the serial number of your mower, which you can find in the App under Settings > Mower > My Device> Device Information>Basic Info.
2. If possible, provide the precise start and end times of the entire mowing period.
Please Note:
1. Battery runtime can vary based on the condition of your lawn, including slopes, bumps, or multiple boundary connections.
2. Frequent direction changes in a complex map can impact mowing efficiency.
3. The efficiency of mowing is tested with a grass height of 0.5 cm. Taller grass requires more power.
4. As the battery ages, its maximum capacity decreases, leading to reduced performance.
Providing these details will help us address your concerns more effectively.
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