(Navimow X3) What should I do if the firmware update fails?

If the firmware upgrade is failing, follow these steps to troubleshoot the issue:

1. Ensure a Stable Internet Connection
Make sure the Navimow X3 is connected to a stable WiFi network with a strong signal or to a reliable 4G connection. A poor or unstable connection can disrupt the firmware update process.

2. Check Battery Level
Ensure the Navimow X3's battery is above 50%, or connect it to the charging station. Low battery levels can prevent the firmware upgrade from completing.

3. Verify No Scheduled Mowing in the Next Hour
Make sure that the Navimow X3 does not have any scheduled mowing tasks within the next hour. Firmware upgrades may be interrupted by ongoing or upcoming mowing operations.

4. Restart the Navimow X3 and App
If the above steps don't resolve the issue, try restarting both the Segway Navimow app and the Navimow X3 to refresh the system.

If the problem continues, contact our customer service team at
[e-mail].

Please provide the following information:
---Serial Number (SN) of your Navimow X3: You can find this in the app under Settings > Mower > My Device> Device Information>Basic Info.
---The exact time and date when the upgrade failed.
---A video or screenshots showing the problem.

This information will help us assist you more effectively.