(Navimow X3) Why is the Navimow X3's position on the app different from its actual location?

If your Navimow X3's position shown on the app not match its actual location, follow these steps to troubleshoot and recover it:

1. Check GPS Signal
Please check if the Navimow X3 is flashing yellow light, which means a weak GPS signal. If it does, please try to move the antenna and the charging station to a open area and see if the light would change to blue.

2. Check Internet Connection
Ensure that your phone and Navimow X3 have a stable internet connection. A poor or unstable connection may prevent the map from loading properly.

3. Update the App and Firmware
Verify that both the Segway Navimow app and the Navimow X3's firmware are updated to the latest versions. Outdated software can cause issues with map loading.

4. Restart the App and Navimow X3
Try closing and reopening the app. Additionally, restart the Navimow X3 to refresh the connection and resolve any temporary glitches.

5. Check Map Data
If you've recently edited the map or added new areas, make sure those changes were saved successfully. Unsaved changes can sometimes lead to the map not appearing correctly.

6. Reinstall the App
Uninstall and then reinstall the Segway Navimow app to fix any potential issues caused by corrupted data or app settings.

If the map is still missing after following these steps, please contact our customer service team at [e-mail].

When reaching out, kindly provide the following information:
---The seial number of Navimow X3.
---Screenshots or screen recordings of the missing map in the app.
---The app version and your phone's operating system version.
---The time you noticed the map issue.

Providing this information will help our team diagnose and resolve the problem more effectively.