If you're experiencing issues with the mowing tracks not updating in the Segway Navimow app, please follow these steps:
1. Ensure App and Firmware are Updated
Check that both the Segway Navimow app and your Navimow X3's firmware are updated to the latest versions. Outdated software may cause functionality issues.
2. Reinstall the App
Try uninstalling and reinstalling the Segway Navimow app to ensure there are no corrupted files causing the issue.
3. Restart the Navimow X3
After reinstalling the app, restart your Navimow X3 and attempt to use the app again to see if the problem can be solved.
4. Please make sure that the Navimow X3 is connected to internet via WiFi or 4G and the signal is strong, or the mowing tracks might not be updated as well.
If these steps do not resolve the issue, please contact our customer service team at navimowsupport-us@rlm.segway.com and provide the following information for further assistance:
Serial Number (SN) of your Navimow X3: You can find this in the app under Settings > Mower > My Device> Device Information>Basic Info.
2. The version of the App.
3. The OS version of your phone.(Eg.IOS17.4/Android13)
4. The accurate date and time when the issue occurred.
5. Related screenshots or screen recording of the issue for us to escalate the problem.
1. Ensure App and Firmware are Updated
Check that both the Segway Navimow app and your Navimow X3's firmware are updated to the latest versions. Outdated software may cause functionality issues.
2. Reinstall the App
Try uninstalling and reinstalling the Segway Navimow app to ensure there are no corrupted files causing the issue.
3. Restart the Navimow X3
After reinstalling the app, restart your Navimow X3 and attempt to use the app again to see if the problem can be solved.
4. Please make sure that the Navimow X3 is connected to internet via WiFi or 4G and the signal is strong, or the mowing tracks might not be updated as well.
If these steps do not resolve the issue, please contact our customer service team at navimowsupport-us@rlm.segway.com and provide the following information for further assistance:
Serial Number (SN) of your Navimow X3: You can find this in the app under Settings > Mower > My Device> Device Information>Basic Info.
2. The version of the App.
3. The OS version of your phone.(Eg.IOS17.4/Android13)
4. The accurate date and time when the issue occurred.
5. Related screenshots or screen recording of the issue for us to escalate the problem.
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