(Navimow X3)What should I do if the app doesn't show the Navimow X3's location?

If the Navimow X3's location is not displaying on the map in the Segway Navimow app, please follow these troubleshooting steps:

1. Check GPS Signal Strength
The Navimow X3 relies on GPS to display its location on the map. Make sure the Navimow X3 is in an open area where it can receive a strong GPS signal. Avoid placing it near buildings, dense trees, or other obstacles that may block the signal.

2. Ensure the Navimow X3 is Powered On
Verify that the Navimow X3 is turned on and functioning. If the Navimow X3 is off, it won't transmit its location to the app.

3. Check Internet Connection
Ensure that your phone and the Navimow X3 are both connected to a stable internet connection. Poor network connections may prevent the app from displaying the Navimow X3's location in real time.

4. Update the App and Firmware
Check that both the Segway Navimow app and the Navimow X3's firmware are updated to the latest versions. Outdated software may cause issues with location tracking.

5. Restart the Navimow X3 and App
Try restarting both the Navimow X3 and the app to refresh the connection and resolve any temporary glitches.

If the Issue Persists, please contact our customer service team at
[e-mail].

When reaching out, kindly provide the following information:
---Serial Number (SN) of your Navimow X3: You can find this in the app under Settings > Mower > My Device> Device Information>Basic Info.
---The time you noticed the issue.
---A screenshot or screen recording of the app's map where the location is missing.
---The current environment around the Navimow X3 (e.g., presence of trees, walls, etc.).
---The app version and your phone's operating system version.

This information will help our team assist you more effectively.