(Navimow i2 Lidar) Why doesn't the app respond when I tap the buttons?

If you're experiencing issues with buttons not responding in the Segway Navimow app, please follow these steps:

1. Ensure App and Firmware are Updated
Check that both the Segway Navimow app and your Navimow i2 LiDAR's firmware are updated to the latest versions. Outdated software may cause functionality issues.

2. Reinstall the App
Try reinstalling the Segway Navimow app to ensure there are no corrupted files causing the issue.

3. Restart the Navimow i2 LiDAR
After reinstalling the app, restart your Navimow i2 LiDAR and attempt to use the app again to see if the buttons respond correctly.

If these steps do not resolve the issue, please contact our customer service team at [e-mail] (for EU users) and [e-mail] (for US users) and provide the following information for further assistance:
---Serial Number (SN) of your Navimow i2 LiDAR: You can find this in the app under Home>Settings> Device information>Basic Info.
---The version of the App.
---The system version of your phone. (Eg. iOS 17.4/Android 13)
---The accurate date and time when the issue occurred.
---A video of the issue for us to escalate the problem.