If the Navimow H2's location is not displaying on the map in the Segway Navimow app, please follow these troubleshooting steps:
1. Ensure the Navimow H2 is Powered On
Verify that the Navimow H2 is turned on and functioning. If the Navimow H2 is off, it won't transmit its location to the app.
2. Check Internet Connection
Ensure that your phone and the Navimow H2 are both connected to a stable internet connection. Poor network connections may prevent the app from displaying the Navimow H2's location in real time.
3. Update the App and Firmware
Check that both the Segway Navimow app and the Navimow H2's firmware are updated to the latest versions. Outdated software may cause issues with location tracking.
4. Restart the Navimow H2 and App
Try restarting both the Navimow H2 and the app to refresh the connection and resolve any temporary glitches.
If the Issue Persists, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users).
When reaching out, kindly provide the following information:
---Serial Number (SN) of your Navimow H2: You can find this in the app under Home > Settings > Device information > Basic Info.
---The time you noticed the issue.
---A screenshot or screen recording of the app's map where the location is missing.
---The current environment around the Navimow H2 (e.g., presence of trees, walls, etc.).
---The app version and your phone's operating system version.
This information will help our team assist you more effectively.
1. Ensure the Navimow H2 is Powered On
Verify that the Navimow H2 is turned on and functioning. If the Navimow H2 is off, it won't transmit its location to the app.
2. Check Internet Connection
Ensure that your phone and the Navimow H2 are both connected to a stable internet connection. Poor network connections may prevent the app from displaying the Navimow H2's location in real time.
3. Update the App and Firmware
Check that both the Segway Navimow app and the Navimow H2's firmware are updated to the latest versions. Outdated software may cause issues with location tracking.
4. Restart the Navimow H2 and App
Try restarting both the Navimow H2 and the app to refresh the connection and resolve any temporary glitches.
If the Issue Persists, please contact our customer service team at support-navimow@rlm.segway.com (for EU users) and navimowsupport-us@rlm.segway.com (for US users).
When reaching out, kindly provide the following information:
---Serial Number (SN) of your Navimow H2: You can find this in the app under Home > Settings > Device information > Basic Info.
---The time you noticed the issue.
---A screenshot or screen recording of the app's map where the location is missing.
---The current environment around the Navimow H2 (e.g., presence of trees, walls, etc.).
---The app version and your phone's operating system version.
This information will help our team assist you more effectively.
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