Please Note:
1. Battery runtime can vary based on the condition of your lawn, including slopes, bumps, or multiple boundary connections.
2. Frequent direction changes in a complex map can impact mowing efficiency.
3. The mower’s efficiency is tested under conditions where each mowing pass removes approximately 5 mm of grass height. If your lawn is significantly taller, the mower will consume more power. Cutting longer or denser grass requires more energy.
4. As the battery ages, its maximum capacity decreases, leading to reduced performance.
If you are experiencing a shorter battery runtime than expected, please contact us at support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) for further assistance.
To help us investigate the issue, kindly provide the following information:
1. Serial Number (SN) of your Navimow H2: You can find this in the app under Home > Settings > Device information > Basic Info.
2. The precise start and end times of the entire mowing period.
1. Battery runtime can vary based on the condition of your lawn, including slopes, bumps, or multiple boundary connections.
2. Frequent direction changes in a complex map can impact mowing efficiency.
3. The mower’s efficiency is tested under conditions where each mowing pass removes approximately 5 mm of grass height. If your lawn is significantly taller, the mower will consume more power. Cutting longer or denser grass requires more energy.
4. As the battery ages, its maximum capacity decreases, leading to reduced performance.
If you are experiencing a shorter battery runtime than expected, please contact us at support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) for further assistance.
To help us investigate the issue, kindly provide the following information:
1. Serial Number (SN) of your Navimow H2: You can find this in the app under Home > Settings > Device information > Basic Info.
2. The precise start and end times of the entire mowing period.
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