(Navimow H2) Why isn't the mowing progress updated in the app on time?

If you're experiencing issues with the mowing tracks not updating in the Segway Navimow app, please follow these steps:

1. Ensure App and Firmware are Updated
Check that both the Segway Navimow app and your Navimow H2's firmware are updated to the latest versions. Outdated software may cause functionality issues.

2. Reinstall the App
Try uninstalling and reinstalling the Segway Navimow app to ensure there are no corrupted files causing the issue.

3. Restart the Navimow H2
After reinstalling the app, restart your Navimow H2 and attempt to use the app again to see if the problem can be solved.

4. Please make sure that the Navimow H2 is connected to internet via WiFi or 4G and the signal is strong, or the mowing tracks might not be updated as well.

If these steps do not resolve the issue, please contact our customer service team at [e-mail] (for EU users) and [e-mail] (for US users) and provide the following information for further assistance:
---Serial Number (SN) of your Navimow H2: You can find this in the app under Home>Settings>Device information>Basic Info.
---The version of the App.
---The system version of your phone (e.g., iOS 17.4 / Android 13)
---The accurate date and time when the issue occurred.
---Related screenshots or screen recording of the issue for us to escalate the problem.