(Navimow Terranox) What should I do if the app displays "Mower Disconnected"?

If the Navimow app shows “Mower Disconnected,” try the following steps:

1. Check Power
   Ensure the Navimow Terranox is turned on when the issue occurs.
    
2. Verify Network Connection
   Make sure the mower is connected to a strong WiFi network.
    
3. Switch to 4G
   In the Navimow app, go to Settings>MOWER>Network and switch to a 4G connection to see if it resolves the issue.
    
4. Try a Different WiFi Network
   Connect the Navimow Terranox to another WiFi network to determine if the original network is causing the problem.

If the issue persists, contact [e-mail] (for EU users) and [e-mail] (for US users) and provide:
 

• Serial Number (SN) of your Navimow Terranox (found in the app under Settings Mower Basic Info)
• A screenshot of the app’s home page
• Exact date and time when the issue occurred
• A video showing the problem

This information will help the support team investigate and resolve the issue efficiently.