If your Navimow X4 stops while mowing, follow these steps based on the situation:
1. Stops due to low battery
If the battery power is depleted and the machine is unable to return to the base station, it will shut down.
Contact support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) for assistance.
2. Stops without a fault code
If no error code appears, the issue could be related to software or the environment.
Contact support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) for guidance.
3. Stops with an error code
Follow the specific troubleshooting steps for the displayed error code (refer to the error code guide).
When contacting support, include:
Serial Number (SN) of your Navimow X4
Relevant photos or videos showing the issue
Exact date and time when the mower stopped
1. Stops due to low battery
If the battery power is depleted and the machine is unable to return to the base station, it will shut down.
Contact support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) for assistance.
2. Stops without a fault code
If no error code appears, the issue could be related to software or the environment.
Contact support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) for guidance.
3. Stops with an error code
Follow the specific troubleshooting steps for the displayed error code (refer to the error code guide).
When contacting support, include:
Serial Number (SN) of your Navimow X4
Relevant photos or videos showing the issue
Exact date and time when the mower stopped
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