If the Navimow App indicates that the Primary Antenna or the charging station has been moved, please follow the steps below:
Ensure your firmware is up to date.
Relocate the charging station in the App
Go to: Settings > Relocate Charging Station
Adjust the antenna orientation
After adjusting, please recreate the map.
Restart the mower and check again.
If the above steps do not resolve the issue, remap the lawn completely.
If the issue still persists after remapping:
Please contact Navimow Support via support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) for further assistance and provide the information below:
The time when the issue occurred
The Serial Number (SN) of your Navimow X4
A brief video demonstrating the problem
Ensure your firmware is up to date.
Relocate the charging station in the App
Go to: Settings > Relocate Charging Station
Adjust the antenna orientation
After adjusting, please recreate the map.
Restart the mower and check again.
If the above steps do not resolve the issue, remap the lawn completely.
If the issue still persists after remapping:
Please contact Navimow Support via support-navimow@rlm.segway.com(for EU users) and navimowsupport-us@rlm.segway.com (for US users) for further assistance and provide the information below:
The time when the issue occurred
The Serial Number (SN) of your Navimow X4
A brief video demonstrating the problem